FAQ’s

Do you accept credit cards?
Yes. We add a third party credit card processing fee to invoice amount.

Partnering questions for Semi-Private lessons:

  • Can my 5 year old and 2 year take a SEMI PRIVATE lesson together? We would not recommend children with different swim abilities or ages to swim in a SEMI PRIVATE lesson. Children of various ages, communicate and learn in different ways .  A 25 minute SEMI PRIVATE lesson would be very challenging for two students with a large disparity in age and swim ability.
  • My child has a friend (or sibling) who has also never had lessons and/or they are both scared of water. Can they take a SEMI PRIVATE lessons together? Children who have not had lessons previously, or who are scared, would be safer starting out with PRIVATE Lessons.  If the children do sign up for lessons together, the instructor may choose to have the children swim separately, for half of the lesson time, until they can both be comfortable and safe in the water.

What if my child cries?
Crying is very common for the first few lessons, especially with young or fearful children.  Our instructors are experienced with new swimmers and offer patience  along with positive reinforcement.

How long will I be on the wait list?
It is very difficult for us to determine how long anyone will be on the wait list. Clients often continue in their time slots for multiple sessions.

Do you teach children with disabilities?
Our team is not specifically trained, nor do we specialize in swim instruction for children with disabilities. At the discretion of an experienced instructor, with input and feedback from the parent(s) (or guardians), we are more than willing to work with special needs students.

Do you offer group lessons?
No. We offer PRIVATE (1:1 student/teacher ratio) and SEMI PRIVATE (2:1 student/teacher ratio)

Do you offer Parent and Me lessons for infants?
No, we do not.

Can or should I get into the water with my child?
We do not recommend getting into the water during your child’s lesson with us.  Our instructors are well versed in calming children and working through fears.  The instructor may suggest you wait outside the pool area during the lesson in order to maintain attention, and foster trust between student and instructor.

Do you offer lessons to adults?
Yes, absolutely.

When is payment due?
Payment is due by the start of the first scheduled lesson of a new SESSION. If we have not received payment once the SESSION begins, we reserve the right to cancel the lesson and/or SESSION.