FAQ’s

  • Do you offer trial lessons? No, we do not offer trial lessons, either paid or complimentary.
  • Do you accept credit cards? No, we do not. We currently accept checks, electronic payments such as “Bill Pay” or cash. Please contact our business office at 650-554-1340 for information for electronic payment information. Payments can either be left at the pool in our drop box or mailed to us at: 212 N. San Mateo Drive, Suite 3, San Mateo, CA 94401.
  • Can my 5 year old and 2 year take a SEMI PRIVATE lesson together? We would not recommend children who are not of similar swim ability or age to swim in a SEMI PRIVATE lesson together as this would not be beneficial to either. Children of various ages, learn at different levels. In addition a large disparity in age and swim ability, a 25 minute SEMI PRIVATE lesson would not be the best use of time for each child.
  • My child has a friend (or sibling) who has also never had lessons and/or they are both scared of water. Can they take a SEMI PRIVATE lessons together? We would not recommend children who have not had lessons previously, or who are scared take SEMI PRIVATE lessons.  If the children do sign up for lessons together, the instructor may choose to have the children swim separately, for 50% of the lesson at a time, until they can both be comfortable and safe in the water, together.
  • What if my child cries? Crying is very common for the first few lessons, especially with young or fearful children.  We strive for positive reinforcement.
  • How long will I be on the wait list? It is impossible for us to determine how long anyone will be on the wait list as we can not determine when a family will be discontinuing in their time slots to open up times for families on the wait list.
  • Do you teach children with disabilities? Our team is currently not specially trained, nor do we specialize in, instruction for children with disabilities. Although at the discretion of an instructor and the input and feedback from the parent(s) (or guardians) we are more than willing to work with children with disabilities.
  • Do you offer group lessons? No. We only offer PRIVATE (1:1 student/teacher ratio) and SEMI PRIVATE (2:1 student/teacher ratio)
  • Do you offer Parent and Me lessons for infants? No, we do not.
  • Can/should I get into the water with my child? We do not suggest getting into the water during your child’s lesson with us.  Our instructors are well versed in calming children and working through fears.  The instructor may suggest you exit the pool area during the lesson in order to maintain attention and foster trust of the child with their instructor.
  • Do you offer lessons to adults? Yes, absolutely.
  • Will you pro rate SESSIONS? We will only pro-rate SESSIONS under specific circumstances.  You must meet all of the following criteria: take 4 or more lessons, have those lessons be on consecutive weeks (no “off” dates) and you may not continue in that particular time slot once the pro-rated session has been completed.
  • When is payment due? Payment is due no later than 5 business days prior to the start of the first scheduled lesson of a new SESSION. If a SESSION is scheduled less than 7 days before it begins, payment is due immediately. If we have not received payment once the SESSION begins, we reserve the right to cancel the lesson and/or SESSION without granting a make up.